Returns & Exchanges

At Annies Hallmark & Gretchens Hallmark, we want you to be completely satisfied with your purchase; if you are not happy with your item, you may return it within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging, unused, and includes all original tags and documentation to qualify for a return.

• 2.
  Initiate Your Request

  Contact our customer service team with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label if applicable.

• 3.
  Package Your Item

  Securely pack the product in a sturdy box, including a copy of your packing slip or receipt inside the package to ensure faster processing.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number until your refund has been fully processed by our team.